Privacy Policy

DILAAVEZ ("we", "us", "our") operates the website dilaavez.com. This Privacy Policy explains what information we collect when you visit or shop with us, how we use it, and the choices you have.

• **Contact and order details** you give us at checkout: name, phone number, delivery address, and email (if provided).
• **Payment details**: for Cash on Delivery we collect no payment card data; for bank transfer, you send us a payment screenshot manually via WhatsApp, which we use only to confirm your order.
• **Communications**: messages you send us via WhatsApp, our contact form, phone, or email.
• **Usage data**: standard technical data such as browser type, device, and pages visited, collected automatically to help us run and improve the site.

• To process, pack, and deliver your order, and to contact you about it.
• To respond to questions, exchange requests, and support messages.
• To improve our website, products, and customer experience.
• To meet legal, accounting, and courier/logistics requirements.

We do not sell your personal information to third parties.

We share order details only with the courier and payment partners needed to fulfil your order (for example, to arrange delivery or confirm a bank transfer), and with service providers who help us run the website (such as hosting and analytics providers), bound to keep it confidential.

We keep order and contact information for as long as needed to fulfil orders, handle exchanges, and meet our legal and accounting obligations.

You can contact us at any time to ask what information we hold about you, to correct it, or to request that we delete it, subject to any records we're required to keep by law.

Our website may use cookies and similar technologies to keep your cart working correctly and to understand how visitors use the site.

Questions about this Privacy Policy can be sent to [hello@dilaavez.com](mailto:hello@dilaavez.com) or WhatsApp +92 339 0118070.

*Last updated: August 2026.*